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EGGPDF SUPPORT
How can we help?
Find quick answers for local PDF tools, Pro access, billing and privacy, or contact eggPDF support if the issue remains.
Email supportPlease do not send confidential PDFs.
We usually do not need your document to troubleshoot eggPDF. Do not email confidential PDFs, document passwords, payment card details or other sensitive content unless support explicitly explains a safe reason and method.
Pro access and sign-in
Sign in with the same eggPDF account used for checkout. If payment completed but Pro is not visible, do not purchase again. Sign in first, refresh the pricing or Pro page, then contact support if access is still missing.
Subscriptions and billing
Active Pro customers can use the available Stripe billing controls to manage their subscription. If checkout failed, was cancelled or shows an account mismatch, include the status shown on the eggPDF page when contacting support.
Privacy and security
eggPDF tools are designed to process document contents locally. Account identity and Stripe billing are separate internet services. Never send a PDF password or payment card number to eggPDF support.
Helpful details to include
- The eggPDF page or tool you were using
- Your browser and operating system
- The exact error message or what happened
- For Pro issues, the account email used to sign in, but never your password
For account, billing or technical help, email support@eggpdf.com.
support@eggpdf.com